Shipping policy

Shipping & Delivery Policy

Last updated: September 18, 2026

BlanketDream is operated by YN NETCOM LIMITED.

This Shipping & Delivery Policy applies to physical products purchased directly through blanketdream.com.

1. U.S. Shipping

BlanketDream currently offers shipping to eligible addresses within the United States.

Unless otherwise stated on the product page or at checkout:

Standard U.S. shipping is free.

Availability and estimated delivery times for Alaska, Hawaii, U.S. territories, military addresses, and other non-standard destinations may differ.

If we cannot ship an order to the address provided, we will contact you.

2. Estimated Delivery Time

Our standard estimated U.S. delivery time is:

5–10 business days

unless a different estimate is displayed on the product page or during checkout.

The delivery estimate begins from the time your order is confirmed and includes normal order processing.

Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Delivery estimates are not guaranteed delivery dates.

3. Order Processing

Orders are processed as quickly as possible.

During periods of unusually high demand, product launches, promotions, holidays, weather disruptions, or other exceptional circumstances, processing may take longer.

If a material delay affects your order, we may contact you using the email address provided at checkout.

4. Tracking

Once tracking becomes available, we will normally send it to the email address or contact information associated with your order.

Tracking information may take some time to update after the carrier first receives the shipment.

5. Multiple Shipments

Orders containing multiple items may occasionally be shipped in more than one package.

If this happens, you may receive more than one tracking number and the packages may arrive on different days.

You will not be charged additional standard shipping solely because we divide an order into multiple shipments.

6. Delivery Delays

Delivery estimates may be affected by circumstances outside our reasonable control, including:

  • Severe weather;
  • Carrier delays;
  • Transportation disruptions;
  • Holiday volume;
  • Customs or regulatory delays where applicable;
  • Incorrect or incomplete delivery information; or
  • Other events outside our control.

If tracking has not updated for an unusual period or the delivery window has passed, contact help@blanketdream.com with your order number.

We will investigate with the carrier where appropriate.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately.

We will attempt to update the address where possible, but we cannot guarantee an address can be changed after an order has entered fulfillment.

If a package is returned to us because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply before reshipment.

8. Packages Marked Delivered

If your tracking shows that a package was delivered but you cannot find it, first check:

  • Around the delivery location;
  • With household members;
  • With neighbors or building staff;
  • Any safe place used by the carrier; and
  • Any delivery notice left by the carrier.

If the package remains missing, contact us at help@blanketdream.com.

We will assist with the carrier investigation where appropriate.

9. Damaged Packages

If an order arrives visibly damaged, take photographs of:

  • The shipping packaging;
  • The shipping label;
  • The damaged area; and
  • The product itself.

Contact help@blanketdream.com with your order number and the photographs.

Verified shipping damage may qualify for replacement or refund under our Refund Policy.

10. Risk of Loss

Risk of loss and title to purchased products pass in accordance with applicable law and the carrier arrangements used for your order.

Nothing in this section limits any non-waivable consumer rights.

11. Contact

For questions about shipping, delivery, tracking, or a missing order:

Email: help@blanketdream.com
Phone: +1 (302) 329-4618

BlanketDream / YN NETCOM LIMITED
No. 1 Glenealy, Unit 2A, 17/F, Glenealy Tower
Central, Hong Kong