Refund policy

Last updated: August 2, 2026

Blanket Dream is a brand operated by YN NETCOM LIMITED ("Blanket Dream," "we," "us," or "our"). We sell digital books, guides, cookbooks, worksheets, and related downloadable content through blanketdream.com.

1. Digital products

All products sold by Blanket Dream are digital products unless a product page expressly states otherwise. No physical product will be shipped. After checkout, the customer receives access to the purchased file by email or through the download method described on the relevant product page.

2. Refund eligibility

You may request a full refund within 30 calendar days of the original purchase date only if the Digital Product has not been successfully downloaded.

A product is considered successfully downloaded when our delivery provider’s records show that the purchased file was successfully delivered to or loaded in a browser by the customer or someone using the customer’s secure link. A simple email-link preview, automated antivirus check, security scan, failed attempt, or other automated request that did not provide the file will not, by itself, make the order ineligible.

Once a successful customer download is recorded, the sale is final and the order is not eligible for a change-of-mind refund, subject to the exceptions in Section 7 and any rights required by applicable law.

3. How to request a refund

Email help@blanketdream.com within the 30-day period and include:

• The full name used for the order;
• The email address used at checkout;
• The order number, if available; and
• The title of the product you want refunded.

Please do not send payment card numbers, passwords, or other sensitive financial information by email.

4. Refund timing and payment method

Once we locate the order and confirm through our delivery records that the product has not been successfully downloaded, we will submit the refund to the original payment method. We aim to process eligible requests within three business days.

After we issue the refund, the customer’s bank, card issuer, PayPal, or other payment provider may need additional time to post it. This commonly takes 5–10 business days, but the timing is controlled by the payment provider, not Blanket Dream.

Refunds are issued in the currency charged at checkout. We cannot reimburse exchange-rate differences, foreign transaction fees, bank charges, or other fees imposed by a customer’s financial institution.

5. Download records

To deliver purchases, troubleshoot access, prevent fraud, determine refund eligibility, and respond to payment disputes, we and our delivery providers may record information about download events. Depending on the delivery system, this may include the order number, product or file identifier, date and time, download status, email address associated with the order, IP address, browser or device information, and security or link-validation events.

We review these records reasonably and do not treat an apparent automated email-security scan as conclusive proof that a customer received the file. Our collection, use, retention, and disclosure of this information are also governed by our Privacy Policy.

6. Bundles, bonuses, and discounted products

The 30-day refund period applies to products purchased at full price, on sale, with a discount code, or as part of a promotional offer, provided that the product has not been successfully downloaded.

When several files are sold together as one bundle, successfully downloading any included file makes the bundle ineligible for a change-of-mind refund. Individual components or complimentary bonus files cannot be refunded separately unless they were separately priced and purchased.

7. Exceptions after download

Even after a recorded successful download, we will provide the remedy required by applicable law and will investigate requests involving:

• A duplicate or unauthorized charge;
• Delivery of the wrong product;
• A file that is corrupted, materially incomplete, or cannot be opened on a reasonably compatible device after reasonable troubleshooting;
• A product that is materially different from its description at the time of purchase; or
• A failure by us to provide the purchased product.

Depending on the circumstances and applicable law, the remedy may be a corrected or replacement file, restored access, or a refund. A minor preference issue, failure to read the product description, or a device limitation disclosed before purchase does not make a downloaded product refundable.

8. Duplicate or incorrect charges

If you believe you were charged more than once for the same order or charged an incorrect amount, contact help@blanketdream.com promptly. We will investigate and correct any verified billing error. This section does not limit any rights you may have under applicable law or through your payment provider.

9. Missing, inaccessible, or corrupted files

If a download email does not arrive, first check your spam, junk, and promotions folders and confirm that the email address entered at checkout is correct. Then contact us with your order details. We will resend the link or provide a replacement file.

If a file is corrupted, incomplete, or cannot be opened on a reasonably compatible device, we will first try to replace the file or help you access it. If we cannot provide a conforming, usable file, we will provide a refund or another remedy required by applicable law.

10. Fair-use limits

The refund policy is intended to protect genuine customers who have not accessed their purchase. Except where prohibited by law, we may decline a request involving demonstrable fraud or abuse, including:

• Falsified or altered order information;
• A repeated refund request for the same product after it was previously refunded and repurchased;
• An attempt to obtain a refund for a product purchased from another seller; or
• Unauthorized resale, public distribution, or systematic sharing of our files or download links.

Each customer is generally entitled to one refund per product title. These limits do not affect refunds required by applicable law and do not permit us to refuse a valid claim merely because a customer expressed a negative opinion.

11. Effect of a refund

When a refund is issued, the license to use the refunded product ends. The customer must stop using the product and delete any downloaded or printed copies in their possession or control, except where retention is required by law.

12. Purchases made through another seller

This policy applies only to purchases completed directly through blanketdream.com. If you purchased a Blanket Dream product through another marketplace, app store, reseller, or retailer, the refund must normally be requested through that seller under its applicable rules.

13. Chargebacks and legal rights

We encourage customers to contact us first so we can resolve billing or delivery problems quickly. Nothing in this policy requires a customer to waive a lawful right to dispute a charge or seek another remedy.

Nothing in this policy excludes, restricts, or replaces any consumer right that cannot legally be waived. If applicable law gives you greater protection than this policy, that law will apply.

14. Contact

Blanket Dream / YN NETCOM LIMITED
No. 1 Glenealy, Unit 2A, 17/F, Glenealy Tower
Central, Hong Kong
Email: help@blanketdream.com
Phone: +1 (302) 329-4618
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding applicable holidays